Privacy Policy

Entity and Jurisdiction

This policy applies to The DIGIT and visitors, leads, clients, and software users who interact with our website, project workflows, or private download systems. Unless a project contract says otherwise, operational handling is governed by the jurisdiction configured for Pakistan and the client agreement for the specific engagement.

1. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• Information you provide directly: We may collect personal information such as your name, email address, phone number, and the contents of messages or attachments you may send us when you communicate with us directly (e.g., via contact forms).
• Information collected automatically: When you navigate through our site, we may automatically collect standard data such as your IP address, browser type, operating system, and data concerning your interaction with the site using cookies to enhance user experience.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and AI services
• Improve, personalize, and expand our platform performance
• Understand and analyze how you use our digital ecosystems
• Develop new products, services, features, and functionalities
• Communicate with you directly for customer service and to provide seamless support

3. AI Processing & Third-Party Services

Because we work with AI automation, some project workflows may use LLMs or third-party automated services when they are required for the agreed scope. We aim to limit personal or sensitive information, use provider controls where available, and avoid storing sensitive PII unless it is necessary for the service being delivered.

4. Cookies and Analytics

We may use essential cookies for security, sessions, form protection, private downloads, and admin authentication. Analytics or marketing cookies, when enabled, are used to understand aggregate site performance, content interest, and lead attribution.

5. Subprocessors

Depending on the project or request, subprocessors may include hosting providers, email delivery tools, analytics platforms, payment processors, project management systems, AI model providers, and secure storage services. We select providers based on need, security posture, and the agreed scope.

6. Data Retention

Contact enquiries are retained for lead follow-up, support history, spam prevention, and business records. Project records, invoices, private download logs, and security logs are retained for as long as needed for service delivery, legal obligations, dispute resolution, auditability, and operational security.

7. Log Files

The DIGIT follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, and tracking users' movement on the website.

8. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

9. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact our compliance team at business@thedigithq.com.